Subscriptions FAQ

  • How do I cancel my subscription?
    Email [email protected] to cancel. Cancellations are allowed only after the first three subscriptions have been fulfilled.
  • Can I swap juices in the subscription packs?
    At this time, no, we cannot allow substitutions. We hope to have more subscription varieties available soon!
  • When will I be billed for my subscription?
    Your credit card will be automatically charged on the 1st of every month.
  • When will I receive my subscription?
    You will receive your order the second Wednesday of every month. Your subscription begins the first day of the following month after your order. For example, if you place your subscription order on February 20th, your first subscription charge will be March 1st and you will receive your juice the second Wednesday of March.
  • How do I update my credit card information?
    Log in to your account and click on the My Account button in the top left corner of the site. Under My Subscriptions, click the View button for the subscription you would like to update. Select the Change Payment Method button next to the subscription. Enter the new payment details on the Checkout > Pay page. Submit the Checkout > Pay form and returns to the My Account page where a confirmation message says that the payment method has been updated.
  • What happens if I need to change my shipping or billing address?
    Log in to your account and click on the My Account button in the top left corner of the site. Under My Addresses click the Edit link next to the shipping or billing address. Enter the new address details in the form. Tick the checkbox: Update the address used for all of my active subscriptions. If you have multiple subscriptions with different addresses you can also update your address on a per-subscription basis. Under My Subscriptions, click the View button for the subscription you would like to update. Click the Change Address button next to the subscription actions. Enter the new address details in the form and click Save Address.